The Torrance Municipal Water Department serves approximately 105,000 residents and business customers covering 78 percent of the City. The Department is responsible for local water supply, the monitoring and maintenance of water quality, planning preventive and predicative maintenance, the operation and repair of the water system, distribution system, and interfacing with the State Health Department and other agencies regarding water quality matters.

• Delivers over 30,000 acre feet ( 9.8 billion gallons) of both potable (drinking water ) and recycled water supplies to residential, business and industrial customers in the City.
• Maintenance and repair of 320 miles of distribution pipelines, 2,700 fire hydrants, 7,500 valves and 26,000 service connections
• Provides responses to emergencies and water outages on a 7 day 24 hour basis
• Responsible for conducting approximately 2,200 water quality tests annually as part of a comprehensive water quality program
  

Sewer fees are charged to all customers who use the City sewer system.  Sewer fees are computed based on water usage measured in 100 cubic feet (ccf), which is also known as a billing unit (BU).  Sewer fees are adjusted on July 1st of each year based on the annual change in the Consumer Price Index (CPI).  The sewer fee is $.3159 per BU starting July 1, 2009. 

As an example:  If a customer uses 28 BU of water during the billing period, the sewer charge would be as follows:

28 BU x $.3159/BU = $8.85

The Torrance Municipal Water Department (TMWD)
The Torrance Municipal Water Department (TMWD), a community-owned water utility and a founding member of the Metropolitan Water District (MWD), is dedicated to serving its customers in a cost-effective manner, with a reliable supply of high-quality water, essential to maintaining public health and safety, economic vitality, and community well-being.

1) Consumer Information

• Water Conservation Ordinance #3717 passed March 24, 2009  (PDF)
• Water Conservation Resolution #2009-70 passed July 21, 2009 (PDF)
• Important Message Regarding Water Conservation (PDF)
• Easy Ways to Save Water
• Water Wise Planting-List of Native California Plants (PDF)
• Frequently Asked Questions
• Urban Water Management Plan, December 13,2005 (PDF)
• Water Pressure Map (PDF) 
• Back Flow Test Report Form (PDF)
• Water Quality Report  2006 (PDF)   
• Water Quality Report  2007 (PDF)
• Water Quality Report 2008  (PDF)
• Water and Sewer Rate Structure 7/1/08 (PDF)
• Water and Sewer Rate Structure 3/1/09 (PDF)
• Water and Sewer Rate Structure 7/1/09 (PDF)
• Drinking Water Fluoridation 12/07 (PDF)
• Drinking Water Source Assessment 12/08 (PDF)
• Water Service Area (PDF)
• Rebate Programs (Rebates May Change, Call the Applicable Phone Number from Flyer to Confirm Funding Availability)

2) Contact Information

Water and Rubbish Billing: Golden State Water Company is handling the City's water and rubbish billing. Listed below are the addresses and telephone numbers that you may send your payments and make inquiries. 

Customer Service Center  630E Foothill Blvd., San Dimas, CA 91773 1-888-860-3273  Mail Payments to:  P.O. Box 9016  San Dimas, CA 91773-9016 Torrance Customer Service Office (Office Hours: M-F, 7:30am - 5:30pm) 18236 Prairie Ave. Torrance, CA 90504 1-310-921-6449 City of Torrance Payment Drop Box Only - No Office 3031 Torrance Blvd. Torrance, CA 90503  View and pay your Torrance Water and/or Trash bill on-line through our billing company, American States Water Company, by clicking here.  You will need your account number.  Note that after signing up, you will no longer get your bill through the mail.  Instead, you will get an e-mail reminder.

Low-Income Senior or Permanently Disabled Discounts
To qualify for a senior or handicapped rate, the applicant must be a minimum of 62 years of age or permanently disabled. In addition, your total household income should be no greater than $27,075 for the prior calendar year.  If you meet this criteria, please call the City's Finance Department at 1-310-618-5830 and they will mail you the appropriate forms.

For hydrant meters, please call the Customer Service Center or Torrance Customer Service Office listed above.

Water Quality and Main Breaks: For water main breaks & water quality issues, call 1-310-781-6900.  For water main breaks and emergencies after business hours, call the Torrance Fire Department at 1-310-781-7042.

For all other concerns and non-emergencies, call our 24-hour Customer Service Office toll-free at 1-888-860-3273.

3) Other Torrance Water Providers
California Water Service

4)  Additional Sites:

• Be Water Wise.com
• Metropolitan Water District of Southern California (MWD)
• What You've Always Wanted to Know About Your Tap Water (MWD Publication)